Policies

Reservations: At the time your reservation is made your stay plus applicable taxes is charged in full to either a Visa, MasterCard or American Express. You can also send a check.

Occupancy: Standard rooms are double occupancy only. Children under 10 OK.

Cancellations: A small Inn such as ours is dearly affected by cancellations and we ask for your understanding and consideration of our ten day cancellation policy. If you notified us by email ten or more days in advance you will receive a refund minus a $10 fee per night. If we are able to fill your room you will also receive a refund. Earlier departures are handled as a cancellation. Trip cancellation insurance is available through www.TravelGuard.com . Group cancellations of 6 or more rooms require a 30 day cancellation. All changes or cancellations must be made by email only.

Check-in/Check-out: Check-in starts at 2:30 pm. Please understand that we are preparing for your arrival, and cannot welcome you prior to 2:30 pm. We are in the office intermittently. If we are not in, you can do a self-check in (It's easy). If you arrive after 10 pm please be considerate of other guests. Any late night disturbances will be charged to your credit card if we have to refunded any of our guests. Check-out is by 11:00 am.

No minimum stay: April 28 to September 30 requires a 2 night minimum on weekends. On holidays and special event, we also have a 2 night minimum stay. For one night stays on the weekend check with us the week before.

Smoking: Our inn is non-smoking and we have a strict policy for the safety of all of our guests. If you are smoking or using candles we will charge your credit card $350 for cleaning and loss of revenue. Any lost or missing hotel items or damages to the hotel will also be charged to your credit card.

Pets: No pets.

Metro Hotel, Petaluma, California 707-773-4900 Site design by Lucky Duck Designs.